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Refund Policy

Refund Policy

Last updated: August 29, 2025

Who we are. RunnerSource.net is operated by Sparky1 LLC (“we,” “us,” “our”). We gratefully accept voluntary donations of $1–$10,000, either one-time or recurring (monthly or yearly), to support the newsletter.

1) Summary (quick reference)

  • 30-day window. You may request a refund within 30 days of the donation date.

  • Refund method. All refunds are issued back to the original payment method; we do not provide cash or alternate-method refunds.

  • Refund amount. Approved refunds are issued minus:

    1. the non-refundable Wix Payments processing fees for the original transaction, and

    2. a 10% administrative fee for processing and reconciliation. 

  • Chargebacks. If a chargeback/dispute has already been opened with your bank, we cannot issue a parallel refund; the bank’s dispute process will run its course. If you withdraw the dispute and request a refund instead, we can process it under this policy. (Note: Wix applies a $15 USD chargeback fee to US merchants; if a dispute remains and is not reversed or won, that fee is not returned.) 

  • Processing time. After we issue a refund, card-issuing banks typically show funds in 3–5 business days (timing varies by bank). Minimum refundable amount is $1 USD. 

2) Eligibility and timeframes

  • Standard eligibility. Refunds are available for 30 days from the donation date for both one-time and the most recent recurring charge.

  • Recurring donations. You may cancel future recurring donations at any time; cancellation stops future charges. Refunds for past recurring charges follow the 30-day rule above.

  • Beyond 30 days. After 30 days, we generally don’t issue refunds, but we will review obvious errors (e.g., an extra zero in the amount) in good faith.

3) How we calculate your refund

Your refund equals the original donation amount minus the following:

  1. Non-refundable processing fees. Wix Payments’ standard processing fees from the original donation are not returned to the merchant on refunds (e.g., for a $100 refund in the U.S., the original processing fee is not credited back). We therefore deduct those non-refundable fees from the refund. No extra “refund fee” is charged by Wix. 

  2. Administrative fee (10%). We deduct 10% of the gross donation to cover manual handling, reconciliation, and platform costs.

Example (illustrative): On a $100 donation, if the Wix processing fees from the original charge aren’t returned on refund and a 10% admin fee applies, your net refund would be $100 – [non-refundable processing fee] – $10. (Exact processor fees vary by region and method; we use the amount shown in our Wix Payments statement.) 

4) Chargebacks vs. refunds

  • Please contact us first. If there’s an error or concern, email legal@runnersource.net. We can usually resolve issues faster than the bank’s dispute process.

  • No “double refunds.” If a chargeback has been initiated, we cannot also process a refund for the same transaction—doing both can result in a double refund (you receive funds twice and we lose the amount twice). We will instead work through the dispute with the bank. 

  • Chargeback fees. If you withdraw/cancel a dispute and proceed with a refund, we will process the refund under this policy. Wix’s US chargeback fee is $15; if Wix has already debited that fee and it won’t be returned (e.g., the dispute is accepted or lost), we may deduct any non-reimbursed chargeback fee from the final refund. If we win the dispute, Wix returns the chargeback fee. 

5) How to request a refund

Email legal@runnersource.net within 30 days of your donation and include:

  • Full name and email used at checkout,

  • Donation amount, date, and (if available) the transaction ID, and

  • A short note explaining the issue (e.g., wrong amount; duplicate; unauthorized use).

We review requests promptly. If approved, we issue the refund to your original payment method and confirm by email. Refunds typically appear in 3–5 business days depending on your bank. 

6) Unauthorized or fraudulent payments

If you believe your payment card was used without authorization, please contact your bank immediately to protect your account; we will fully cooperate with your bank’s investigation. If your bank advises you not to file a chargeback (for example, because we have already refunded you), we will confirm the status in writing.

7) Currency, minimums, and limits

  • Currency. Refunds are processed in the same currency as the original donation.

  • Minimums. Wix allows refunds of $1 USD (or local equivalent) for Wix Payments. 

  • Donation limits. Our donation flow supports $1 to $10,000 per transaction.

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